I received an email immediately and a second email telling me they were sending paint. They had determined the cans were faulty...through no one's fault...it just happens.
So I take it back, Krylon. I did some research. It was in fact a good will gesture to help cut back on graffiti art. Krylon changed their valve. Another case where good intentions come back and bite you.
So if you get a bad can, keep the bar code and talk to Krylon. They stand behind their product.
9 comments:
That's cool they admitted fault and are sending you paint. (I assume a coupon for free paint?)
did they send you all those cans? it is great to hear they are standing behind their product, not everyone does that.. if you have that many cans of paint, i am foreseeing a lot of painting going on.
Well that is a "good news customer service" kind of message!
So - it does good to complain! Good for you!
that's good customer service!
Excellent customer service, ooooh, loving the colours!
Lynne x
Wow. That's great, Gail! Now you'll have plenty of paint for your projects! :-)
Have a wonderful weekend!
It sure is nice to know that in today's world, Krylon stands behind their product. We do have some stores around here that do that, so we always shop where we do not have a problem with returns. After all, isn't GOOD business all about gaining a customer. Lovely that they replaced yours and good info to know.
Very cool -- not many companies around like that any more.
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