a tale of tails, tenacity, and tedium, as told by me, usually barefoot and bellowing

Wednesday, June 22, 2011

Finally Arranged Two Days Off...

It took much planning...on someone else's part.  We have one helper who "floats" and we use her when we can.  I called by chance to see if she had any days empty.  June 2st and 22nd then June 27th and 28th, those are the only days til middle of August!  I said, I will take them all and did not stutter one bit!

I spent Tuesday from 7AM to 11:47PM on the computer, off and on, with IT Support.  Computer died again. After the one man had cleared it, I had no protection so three days later, I got infected again.  Had no Trojans (in some cases, this would be bad, but not in this one) but 31 Mal ware infected parts!!!  My speakers had even deserted me.

I talked to Brian, Stephanie, Jason, Michael and Christopher...and many I did not write down.  Each did their own thing but no one made my computer whole again.  At ten thirty, I said, okay I am not quiting, I've wasted my whole day, I am calling one more time.  That is when I met Pedro and shall forever be grateful to this young gentleman.  He discovered my computer was locking up because of the new virus protector my Internet provider installed, convinced the computer my speakers were really there, and installed a free, yes, a FREE virus protection.

All this was done remotely.  I have seen places in my computer I never knew existed.  I have watched computer magic as it happened.  I was amazed, mad, cranky, tired, but in the end, completely satisfied...and Pedro did it!

For Pat, who insists she is tired of my snake pictures...Here is tractor and some dogs.  If you don't know Pat, stop by to visit, she is a breath of fresh air!

10 comments:

Queen-Size funny bone said...

here here for Pedro!

StitchinByTheLake said...

Time off is a very good thing. And so is Pedro! blessings, marlene

DesertHen said...

Hooray for Pedro! So glad your computer is "right as rain" again!

I actually ended up talking to two different Tech people yesterday for our tv/dvr receiver and also our cell phone issue and I was blown away by how helpful they both were! I was happy when I hung up from those calls!

So glad you were able to get some days off scheduled. =)

Farm Girl said...

So glad you got your computer fixed. That is no fun when you have computer problems.
Enjoy your days off.

Nora said...

A lot of times people at help desks can actually be very helpful. That has been my experience anyway. I always come away wiser than I was. Thank goodness for Pedro. I'm sure he will not quickly be forgotten.

Far Side of Fifty said...

Way to go Pedro! So glad you got it all worked out! :)

Sue said...

Hurray for Pedro! We are all the beneficiaries...

-)

LindaG said...

Wow. Glad to hear your computer is back and whole! :)

Buttons said...

Glad to hear you solved your computer problems. I was looking at your pic I just took the same one of My Hero bush hogging as we call it. B

Pat said...

Muchos Gracia, Pedro! We all couldn't live a day without "At the Farm"!

Thanks for the shout out and a photo of the dogs and tractor! Yeah! What a relief! NO freakin' snakes! :)

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